Choose the right equipment
Compare lighting, backdrops, modifiers, supports and camera accessories by the role they play in your setup.
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Get the setup right.
Find clear routes for equipment questions, product selection, setup guidance and order support. Start with the subject that best matches what you need.
Support for every setupBrowse by topic
Practical answers, organized clearly
Use these starting points to find information about products, delivery questions, returns, account access and choosing compatible studio gear.
Work through the details
Review available instructions before assembling equipment or making changes to a studio configuration.
Open instructionsCheck order support
For questions about shipment progress, missing items, changes or order information, contact support with your available details.
Contact supportReview the next step
Find policy information before requesting a return or asking about delivery options and timing.
Read terms of useKeep your details current
If you need help locating account or order information, include the relevant details in your support message.
Ask a questionUnderstand site information
Read the site privacy policy for information about the handling of information submitted through this resource.
Privacy policyBefore you write
A more useful support request
Clear equipment details make it easier to understand the setup you are working with and the question you need answered.
Start with the frame you want to make.
Tell us whether you are working with a portrait, product, video or tabletop scene, then add the equipment names and mount details where relevant.
Include the item name
Identify the equipment
Share the product or category name so the support question has a clear starting point.
Describe the setup
Explain the intended use
Note the subject, available space and whether you are using continuous light or flash.
Check compatibility
Include mount details
For accessories and supports, provide the relevant camera, light or mounting information.
Keep order details ready
Reference an existing order
When asking about an order, include the information available to you in your message.
How we help
A simple support route
01
Find the category
Begin with the product group or instruction area closest to your question.
02
Review the details
Check product information, measurements and setup guidance before moving ahead.
03
Gather context
Have equipment names, configuration details and order information ready if needed.
04
Contact Cowboy Studio
Send a concise question so the appropriate information can be considered.
Frequently asked questions
Help with studio equipment
Where can I find setup instructions?
Visit the instructions area for available guidance on supported equipment. Review the relevant product information before assembly or use.
How do I choose between continuous light and flash?
Continuous lighting lets you see adjustments while you work and can suit video. Flash offers strong output for still photography. Consider the subject and workflow first.
What should I check before choosing a backdrop?
Measure the available space, then consider subject size, camera angle and whether the chosen support system fits your intended working area.
How can I ask about equipment compatibility?
Send the product names along with the relevant light, mount, camera or support details. This context helps make the question clearer.
What information is useful for an order question?
Include the order information available to you and a short description of the issue, such as shipment progress, an item concern or a requested change.
Where can I read policy information?
Use the privacy policy and terms of use pages for the available site policy information. For a specific question, contact support directly.